Please note that the business days mentioned do not include weekends and festive holidays.
If you made an order for customized jewellery, it takes us 15 to 19 business days to deliver the product to your home.
All our products comes with free gift packaging, gift tags along with a gift message of your choice to give your loved ones personally and to impress with the recipient. Mention your personal message at the gift message text box in the shopping cart page.
Cost of diamond replacement would be intimated to the customer in case of diamond falling not due to manufacturing defect. Whether the defect is a manufacturing defect or not will be ascertained by Zomint quality control team.
Contact our customer care at +91 9845557349 or at firstname.lastname@example.org.
As soon as we receive your request, our customer care will assist you. Secure your jewellery with the original packing materials and certificate in the tamper proof package.
Once your package is ready, just contact our customer care . We will share the nearest location of our logistic partner where you can drop your tamper proof package of your jewellery. You will not be charged anything for this return shipping. In case, there are any expenses incurred by you, please send us a scanned copy of the receipt and we will be happy to reimburse these to your account.
Once your returned item is received by us, your refund or new item will be processed.
We offer a lifetime exchange on all our jewellery except gold coins and gold pyramid.
Jewellery products consisting of studded diamonds exchange at 80% of current market value.
Jewellery products consisting only of GemStones exchange at 70% of current market value.
Plain gold Jewellery, unstudded products exchange at the prevailing rate of gold along with 10% labour charge.
If you had received a discount or a free gift while making your purchase, we will be deducting the original discount amount or free gift value, whichever applicable. Alternatively, you can choose to return the free gift as well.
A 10% of this amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products.
You will be given a voucher for this value which remains valid for 6 months and can be used to purchase anything from Zomint. Please note that this voucher cannot be en-cashed.
In all cases, current market value will be determined by zomint.com.
If, for any reason, you feel the need to return your solitaire, we will be happy to provide you a full refund or exchange. Please note that this is subject to a value limit of Rs. 5,00,000/- in case of solitaires.
We also offer you a Lifetime Buy Back Policy on Solitaires wherein you may sell your solitaire back to us for 80% of its current market value. This is subject to a value limit of Rs. 10,00,000/- for solitaires.
Please call our Customer care and they are always be happy to help you. You can customize the gold weight and the diamond colour-clarity combination, carat weight online as per your choice.
Can I get the jewellery in a different gemstone or metal not offered on the website?
Please call our Customer care and they are always be happy to help you with possible choices.
We will send you a plastic ring sizer. We'd love to help you get your ring size it right the first time!
Please call our Customer care at +91 9845557349 for assistance.