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Privacy Policy

Our Privacy Policy

Welcome to Zomint.com. This section pertains to the Privacy Policy of the website. We would like to inform that our privacy policy is subject to change without intimation and you shall be required to review the same regularly.

The protection and security of your personal information is one of Zomint.com’s top priorities. This Privacy Policy discloses Zomint.com’s practice with respect to the information collected from the users of this Website. By using this Website you agree to accept the terms of this Privacy Policy as well as the Website's Terms of Use. By accessing or using this Website you expressly consent to our use and disclosure of your personal information in any manner described in this Privacy Policy. This Privacy Policy extends to both, users who visit the Website but do not transact business on the Website as well as users who are registered on the Website "Personal Information" refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number, credit card information etc.

Personal Information Collected

By accepting this privacy policy, you authorize Zomint.com to collect, store and use any information that you provide on our Website. The information collected by us are

All information entered by you on our website such as your name, address, contact number, email ID , chat history , and such other information sent by you via emails to our email ID.

Information collected by means of cookies that are installed on your hard drive.

Information such as the IP Address of your computer, the server from which you are accessing our website, details of web browser and operating system used to access our website, date, time and place of accessing of our website etc.

Cookies

Cookies are small pieces of information saved by your browser onto your computer. Cookies are used to record various aspects of your visit and assist Zomint.com to provide you with uninterrupted service. Zomint.com does not use cookies to save Personal Information for outside uses.

We have implemented Google Analytics features based on Display Advertising ( Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

We, along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.

No use or Services available on this Website are directed towards children. Zomint.com does not knowingly collect Personal Information from children or sell of its products to children.

Use Of Information Collected

Zomint.com owns all the information collected via the Website or applications installed on the website. As applicable, the information collected by Zomint.com shall be used to contact you about the Website and Website related news and Services available on the Website; monitor and improve the Website; calculate the number of visitors to the Website and to know the geographical locations of the visitors; update you on all the special offers available on the Website and provide you with a better shopping experience. This includes sending emails intimating the various offers on the website. You may at any time choose to unsubscribe from such email. Some of your information may be shared with and Used by third parties who shall need to have access to Information, such as courier companies, credit card processing companies, vendors etc. to enable them and Zomint.com perform their duties and fulfill your order requirements. Zomint.com does not allow any unauthorized persons or organization to use any information that Zomint.com may collect from you through this Website. However, Zomint.com is not responsible for any information collected or shared or used by any other third party website due to your browser settings.

Zomint.com, reserves the right to share any of your personal information to comply with the orders of subpoenas, court orders or other legal process. Your Personal Information may be disclosed pursuant to such subpoenas, court order or legal process, which shall be without notice to you.

Zomint.com may share collective information such as demographics and Website usage statistics with our sponsors, advertisers or other third parties (such third parties do not include Zomint.com’s marketing partners and network providers). When this type of information is shared, such parties do not have access to your Personal Information. When you contact Zomint.com through any means such as chat/ email, Zomint.com reserves the right to include your email ID for marketing communications. You can unsubscribe from such communications anytime you wish to do so.

This Website may contain links which may lead you to other Websites. Please note that once you leave our Website you will be subjected to the Privacy Policy of the other website and this Privacy Policy will no longer apply.

BY USING THIS WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY, ZOMINT.COM RESERVES THE RIGHT, IN OUR SOLE DISCRETION, TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY AT ANY TIME.

If you have any questions about this Privacy Policy, please feel free to [Contact Us] through our Website or write to us at hello@zomint.com.

User Information

To avail certain sites / services on our websites, users are required to provide certain personal information for the registration process viz a) your name, b) email address etc. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

All required information is service dependent and Zomint Online LLP may use the above said User information to maintain, protect, and improve its services (including advertising services) and for developing new services.

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

When & What Information We Collect ?

We collects basic information required to service your requests, including your name, mailing address, email and phone number. This information is gathered when you purchase products/gift certificates, or sign up for email notifications. Your card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security.

When you browse our website, we also use 'cookies' or bits of tracking data to gather information about your preferences. This includes your internet service provider's address and your clicks and activity on our website. We do not trace this information to individual customers.

Zomint stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.

Why Do We Collect The Information ?

The primary reason we gather information is for order processing, shipping and customer service. For example, we may contact you to provide an update on your order, information regarding the shipping status or to clarify questions related to your order. We also use this information to improve our products, services, website content and navigation.

Security Before Shopping Online ?

When you place orders or access your account information, we offer the use of secure socket layer (SSL) technology. The secure socket layer (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we have employed reasonable and current Internet security methods and technologies.

Information Sharing

Zomint Online LLP shares the sensitive personal information to any third party without obtaining the prior consent of the User only in the following limited circumstances:

a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.

b) Zomint Online LLP proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

Updating Personal Information

When you use Zomint.com website, we make good faith efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

Link To Third Party Sites

Zomint.com includes links to other websites. Such sites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the site's homepage, you should contact the site directly for more information.

When we present information to our advertisers -- to help them understand our audience and confirm the value of advertising on our website -- it is usually in the form of aggregated statistics on traffic to various pages within our site. When you register with Zomint Online LLP, we contact you from time to time about updation of your content to provide the users such features that we believe may benefit you.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on Zomint Online LLP is securely stored within the Zomint Online LLP controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.

However the internet is an ever evolving medium. We may change our privacy policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

We use third-party advertising companies to serve ads when you visit our Web site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you.

In the event you have any grievance relating to the processing of information provided by you, you may contact at the following address:

ZOMINT ONLINE LLP,

1140, VGR ESSOR, 3RD FLOOR,

17TH CROSS, 7TH SECTOR,

HSR LAYOUT,

BANGALORE.

We request you to please provide the following information in your complaint:-

(a) Identification of the information provided by you.

(b) Clear statement as to whether the information is personal information or sensitive personal information.

(c) Your address, telephone number or e-mail address.

(d) A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be.

(e) A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to you.

We respect your privacy. We do not share or sell personal information about visitors and subscribers with other companies.

You may choose to share with us personal information, viz., your name, mailing address and e-mail id required to correspond with you and ensure shipment of products.If you do not want us to use this information for further contact, we shall respect your wishes.

Cancellation Policy

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed by zomint.com the same shall be credited to your credit card account and duly notified to you by email. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account.

In a credit card transaction, you must use your own credit card. Zomint.com will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the customer and the onus to 'prove otherwise' shall be exclusively on the customer.

What Is Your Return Policy ?

If the customer gets a damaged/ tampered product, please contact our Zomint Customer Care at hello@zomint.com or call us at +91 9845557349 within 48 hrs of the delivery. Our helpful and experienced team will help you deal with your return promptly.

Cost of diamond replacement would be intimated to the customer in case of diamond falling not due to manufacturing defect. Whether the defect is a manufacturing defect or not will be ascertained by Zomint quality control team.

Checking Manufacturing Defect

Original invoice and certificate of product is checked and validated.

Metal weight of product is checked as per mentioned in bill.

Diamond quality of product is checked with Invoice and Certificate.

Product should not have any missing / broken diamonds.

Products with scratches, dent will not be accepted.

Broken/tampered products will not be accepted.

Returning The Product Back...?

Contact our customer care at +91 9845557349 or at hello@zomint.com.

As soon as we receive your request, our customer care will assist you. Secure your jewellery with the original packing materials and certificate in the tamper proof package.

Once your package is ready, just contact our customer care . We will share the nearest location of our logistic partner where you can drop your tamper proof package of your jewellery. You will not be charged anything for this return shipping. In case, there are any expenses incurred by you, please send us a scanned copy of the receipt and we will be happy to reimburse these to your account.

Once your returned item is received by us, your refund or new item will be processed.

What Is Your Exchange Policy?

We offer a lifetime exchange on all our jewellery except gold coins and gold pyramid.

Jewellery products consisting of studded diamonds exchange at 80% of current market value.

Jewellery products consisting only of GemStones exchange at 70% of current market value.

Plain gold Jewellery, unstudded products exchange at the prevailing rate of gold along with 10% labour charge.

If you had received a discount or a free gift while making your purchase, we will be deducting the original discount amount or free gift value, whichever applicable. Alternatively, you can choose to return the free gift as well.

A 10% of this amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products.

You will be given a voucher for this value which remains valid for 6 months and can be used to purchase anything from Zomint. Please note that this voucher cannot be en-cashed.

In all cases, current market value will be determined by zomint.com.

How Long Will It Take To Get Refunds?

The refunded amount will be directly credited to your bank account within 10-12 business days after we receive your jewellery. Please mail or call our customer care with your bank account and IFSC code which can be found printed on your cheque book.

Return Policy For Solitaires

If, for any reason, you feel the need to return your solitaire, we will be happy to provide you a full refund or exchange. Please note that this is subject to a value limit of Rs. 5,00,000/- in case of solitaires.

We also offer you a Lifetime Buy Back Policy on Solitaires wherein you may sell your solitaire back to us for 80% of its current market value. This is subject to a value limit of Rs. 10,00,000/- for solitaires.

Would Like To Return Anything To Us?

Please contact our Customer care at hello@zomint.com or call us at +91 9845557349. Our helpful and experienced team will help you deal with your return promptly.


+91 98455 57349